Teltex provides a 30-Day Money Back Guarantee with every purchase. If at any point within 30 days from the date you receive your order, and you are not satisfied with your product purchase, you may return it to Teltex for credit or exchange. Products must be returned in their original gift box with all manuals and parts included. Products must be returned in resalable condition. A minimum 15% refurbishing charge may also apply.